ClearCadence utilizes leading Business Process Management Software (BPMS) and Robotic Process Automation (RPA) to automate business operations. We believe in analyzing your departmental workflows, improving them and then identifying how they should be measured before any automation begins.
Business Process Management (BPM) is not a methodology but rather a discipline of ensuring that business processes follow a company’s strategic direction.
Once all of this is clear, we then start designing and developing a system that will increase efficiencies to your business.
The Value of Automation
Automation comes in many different forms when you are looking at BPMS. The obvious one and what most people think about when considering BPMS is structured workflow. The ability to put your business rules into a series of conditional steps that allow your employees to get their work quickly, do it all digitally versus manually and for you to control where the work should go next. Plus, allowing multiple people to work on a single work item via the use of parallel processing.
Robotic Process Automation (RPA) that create software "bots" to perform routine, monotonous tasks that a human would typically have to do. Examples of tasks that could be handled by RPA:
Perform the matching of incoming contents with work already in progress.
Allow straight-through process where no one needs to touch the work being performed.
Allow small integrations into other systems that used to require human intervention.
Elements of Effective BPM
There are many aspects to a properly fashioned business process management workflow as shown in the diagram on the left.
After Intake Management, content can go through a classification step where it is automatically identified as a specific document type and thus available only to a specific set of users.
Initial tracking measurements, like SLAs and KPIs, are established at the start and end of the workflow as well as at specific points. For example, entering or exiting a work queue.
Business rules are used to route the content to the proper place based on metadata or actions taken by a user.
Steps can be automated via RPA to perform programmatic matching of new items to existing ones or integrate data and content with back-end systems.
User controls are put in place to allow the people who should be doing the work access to that work.
Timers can be used at key points in the workflow to allow for automated escalations of content or to automate follow-ups after a configurable amount of time.
Dynamic routing utilizes metadata for conditional routing. For example, a dollar amount can be evaluated so that lower values go to one queue and higher ones go to another.
Work within the BPM system is searchable through standard queries or full text search and accessible through modern web or mobile user interfaces.
ClearCadence can provide the guidance and expertise to build and automate your digital workflow
We partner with the leaders in digital transformation
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